Delivery Policy

Delivery & Logistics Policy

Shop by Isaiah provides fast, dependable delivery across Tanzania, Kenya, and Uganda.

1. Delivery Coverage & Regional Transit Timelines

• Dar es Salaam (Local): Same-day dispatch or next-day delivery via direct store couriers.
• Upcountry Tanzania: 1 to 2 business days via scheduled domestic bus cargo (BM Coach, Shabiby, Abood).
• Kenya (Nairobi, Mombasa, Kisumu, Nakuru & all 47 Counties): 2 to 4 business days via cross-border express bus freight (Tahmeed Express, Modern Coast).
• Uganda (Kampala, Entebbe, Jinja & Regional Hubs): 3 to 5 business days via regional cargo transit.

2. Pickup Hubs

Customers choosing station pickup can collect their parcels at our partner dispatch hubs:

• Dar es Salaam: Shop by Isaiah Hub, Bagamoyo Road / Victoria.
• Nairobi Hub: Tahmeed Express / River Road Parcel Office.
• Kampala Hub: Regional Courier Parcel Office, Qualicel / Oasis Bus Terminal.

3. Customs & Cross-Border Compliance

All cross-border retail merchandise complies with the East African Community (EAC) Simplified Trade Regime (STR). Waybills and consignment numbers are provided immediately upon parcel handover.